Privacy Policy

At Schaff Piano Supply, the information we collect is used to support our operations and help us provide you with a positive experience. We have never sold or rented the personal information of our customers to others, and we never will. 

PURPOSE

• Limiting collection, use, disclosure, and retention 
• Establishing procedures to receive and respond to inquiries and complaints 
• Ensuring accuracy and accountability through staff training 
• Safeguarding sensitive information using up-to-date security systems and practices
• Providing choices about how personal information may be used 

This Privacy & Security Statement describes the practices of Schaff Piano Supply Co. It applies to interactions with our customers and visitors.

INFORMATION WE COLLECT

Contact information: We may collect names, usernames, purchase history, billing and shipping addresses, phone numbers, email addresses and other digital contact information. Payment information: If you make a purchase or pick up an order, we collect your payment information, including information from your credit or debit card or other payment options, including authentication information. 

Digital location information: We may collect location information obtained from your mobile device. Whether you allow your device to share this information can be controlled in the settings of your device. We may collect location data from your IP address, including browser type, operating system, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time and number of clicks. 

Other information: If you register for seminars, surveys, forums, newsletters or other marketing programs, we will collect the information you provide in doing so.

HOW WE USE INFORMATION

We use information we collect for our business purposes, including: 

To process and service your requests

We use your information to process and ship your orders or respond to a request or review. We may also contact you to tell you about issues with a past order, such as a product recall.

To place an order on our website, you must select a user name and password that can be used for subsequent visits, order inquiry purposes, or certain activities that require registration, such as Wish Lists.

To improve our products and services and understand customer interests

We may use your information independently or combined with other information from third-party sources to understand customer interests and improve your shopping experience.

To detect and prevent fraud

We may use your information to protect our company, our customers and our websites.

For marketing

If you have previously purchased from us or asked to receive marketing materials, or if your name was provided to us by another customer, we may send you marketing materials that we believe are relevant to you.

You can opt out of any of our direct marketing activities by changing your Account Preferences on our website, by selecting the Unsubscribe option available on each email that we send, or by contacting us.

INFORMATION SHARING

We may share your information with 3rd parties for business purposes, including:

Business partners who perform services on our behalf

For example, if you place an order with us, we will provide the information necessary for shipping companies and credit card processing companies to ship and deliver your order and process your payment. We do not provide any more information than is necessary for the function that the third party is performing, and we require that these companies do not use personally identifiable information for any secondary purposes, unless required by law. Types of service providers we may use include but are not limited to credit card processing, website hosting, email delivery, location mapping, postal mail processing, delivery services and analytics services.

As required by law

We may be required to disclose information in order to comply with the law. We may disclose such information to a government agency, investigatory body or as otherwise required or permitted under applicable U.S. laws.

ACCESSING, CHANGING OR DELETING THE INFORMATION WE HAVE

To delete or change an account, contact us using the Contact Us section below. We will make every effort to promptly respond to your request and will retain only the information necessary to fulfill a business or law enforcement need.

SECURITY

We have taken every reasonable precaution to protect our customers' information.

Whenever you enter any information on our website, it is encrypted and transmitted using Secure Sockets Layer or SSL. SSL is standard technology for securing an internet connection by encrypting data sent between a website and a browser (or between two servers).

Finally, the servers on which we store personally identifiable information are kept in a secure environment.

NOTIFICATION OF CHANGES 

From time to time we may change our privacy policies. We will post changes on our website so our customers are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

CONTACT US

If you have additional questions or would like to access, update or correct inaccuracies in your personal information, you can contact us by email, mail or phone.

E-mail: info@schaffpiano.com

Schaff Piano Supply Co. 

1370 Ensell Rd. 

Lake Zurich, IL 60047 

Phone: 847-438-4556 

Privacy Policy

At Schaff Piano Supply, the information we collect is used to support our operations and help us provide you with a positive experience. We have never sold or rented the personal information of our customers to others, and we never will.